Directions:
Suppose you have found something wrong with the electronic dictionary that you bought from an online store the other day. Write an email to the customer service center to
1 make a complaint, and
2 demand a prompt solution.
Dear Sir or Madam,
I bought/ordered an electronic dictionary from your online shop on January 1st, but I found it has some problems after using it for a short period of time.
To begin with, the battery needs recharging after a mere 2 hours of use. This means that I need to carry my charger with me when I go out for a day. In addition, the buttons on the electronic dictionary are so small that it is nearly impossible to type anything with them. Personally, I found this to be completely unacceptable.
Therefore, I would like either to change for another model that works well or a full refund. I am looking forward to your prompt reply.
Yours sincerely,
Li Ming
Dear ,
Much to my regret / I amterribly sorry that I am unable to . It is mainly because at that timeI will be full occupied by which is quite out of my expectation, and thatconflicts with your .Therefore I am forced to adjust my schedule and cannot make my presence on your . I sincerely hope thatyou will enjoy a good time. By the way, can we have dinner together some timenext week? I hope to see you soon.
I am really sorry againand I trust that you will understand.
Yours sincerely,
Li Ming
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