An ant is walking by the river. He looks at the river and says to himself, "How nice and cool this water looks! I must drink some of it." But when he is drinking, he slips into the river.
"Oh.Help!Help!" The ant cries,
A dove is sitting in the tree. She hears him and throws him a leaf, "Climb up that leaf," she says "and you will float bank."
The ant climbs uo onto the leaf, and the wind blows the leaf to the bank. And the ant is saved.
"Thank you, Dove. You're so kind," The ant says and runs home, "You have saved my life, and I wish I could do something for you, Goodbye!"
"Goodbye!" says the dove, "Be careful. Not to fall into the river again."
After a few days, the dove is building her nest. And a man is raising his gun to shoot her.
The ant sees this, and runs quickly to bite the man's leg. "Ouch! Ouch!" The man feels pained and drops his gun. The dove hears and flies away. So the man picks up his gun and leave.
The dove comes to her nest. "Thank you, my little friend," she says, "You have saved my life."
The little ant is so glad, because he can help the dove.
一只蚂蚁在河边散步。他看见喝水自言自语道:"这河水看上去真清凉啊!我要去喝点。"可是他在喝水的时候,一不小心滑进河里了。
"啊!救命!救命!'蚂蚁叫喊着。
一只鸽子正呆在树上,听见呼救声,就扔给他一片树叶。"快爬到树叶上去。她说:"你会漂到岸上的。"
"谢谢你,鸽子。你真善良。"蚂蚁一边说一边向家跑,"你救了我的命,我会报答你的。再见!"
"再见!小心别掉进河里了。"鸽子说。
几天后,鸽子正在筑巢,一个人举着枪要打鸽子。蚂蚁看见了,迅速地跑过去,在那个人的腿上咬了一口。"啊呀!哎呀!"那个人疼得扔掉枪。鸽子听见了,连忙飞走了。那个人只好捡起枪,走了。
鸽子又飞回巢里。"谢谢你,我的小朋友。"鸽子说,"你救了我的.命。"
小蚂蚁可高兴了,因为他也帮助了鸽子。
寓意:有些朋友也许平时看似微不足道,但却有可能在我们身处困难的时候提供巨大的帮助。
一位父亲有几个孩子,这些孩子时常发生口角。他丝毫没有办法来劝阻他们,只好让他们看看不合群所带来害处的例子。为了达到这个目的,有一天他叫他们替他拿一捆细柴来。当他们把柴带来时,他便先后地将那捆柴放在每一个孩子的手中,吩咐他们弄断这捆柴。他们一个个尽力去试,总是不能成功。
然后他解开那捆柴,一根根地放在他们手里,如此一来,他们便毫不费力地折断了。于是他就告诉他们说:「孩子们!如果你们大家团结一致,互相帮助,你们就像这捆柴一样,不能被你们的敌人折断;但如果你们自行,你们就将和这些散柴一般,不堪一折了。」
最近,我看了一本书《带着微笑和快乐去工作》,给我带来很大的启发。
翻开这本书,首先映入眼帘的是这样一段话:“微笑是一种共通的语言,它没有国界、宗教、种族的隔膜,人人皆会、皆懂;微笑是一份最好的礼物,虽价值连城,却不花费一分钱,它使赠送的人心情愉悦,同时使接受的人变得富有;微笑是人际交往中最好的名片,它能够缩短人与人之间的距离,化解令人尴尬的僵局,沟通彼此的心灵,使人产生安全感、亲切感、愉快感。”
作为客服人员,虽然客户看不见我们,但是客户会通过声音来判断我们对他的态度,这就要求我们在接听电话时要始终保持微笑,这样发出的声音才会更有亲和力,也能让客户感觉到我们对他的尊重。这就是我们常说的“用声音传递微笑,用心灵沟通。”通过这么长时间的工作,我也深刻的`认识到微笑特有的魅力,也意识到微笑是提高个人竞争力的有力武器,是我们每个客服人员必备的职业素质。
通过读《带着微笑和快乐去工作》,我觉得在工作中还要摆正心态。干一行,爱一行,这是必要条件。作为客服人员,在每天的日常工作中偶尔遇到那些态度不是很好的客户是很正常的事,我们也不可能期望每一个客户都那么友善,如果遇到这样的客户,我们要做到坦然接受,并让微笑成为工作中的润滑剂。
一位哲人曾说:“拥有了微笑,就同样拥有成功。”因此在工作中,要用微笑去工作,笑对人生,笑对一切,把那些困难事、烦心事、不愉快的事,都用一颗快乐的心去化解。要坦然地去面对工作中的得与失,成与败,做最好的自己。
Father had a family of sons who were perpetually quarrelling among themselves. When he failed to heal their disputes by his exhortations, he determined to give them a practical illustration of the evils of disunion; and for this purpose he one day told them to bring him a bundle of sticks. When they had done so, he placed the faggot into the hands of each of them in succession, and ordered them to break it in pieces. They each tried with all their strength, and were not able to do it.
He next unclosed the faggot, and took the sticks separately, one by one, and again put them into their hands, on which they broke them easily. He then
addressed them in these words: "My sons, if you are of one mind, and unite to assist each other, you will be as this faggot, uninjured by all the attempts of your enemies; but if you are divided among yourselves, you will be broken as easily as these sticks."
The fox, filled with arrogance, examined the cat from head to feet, and for a long time did not know whether he should give an answer. At last he said, "Oh, you poor beard-licker, you speckled fool, you hungry mouse hunter, what are you thinking? Have you the nerve to ask how I am doing? What do you know? How many tricks do you understand?"
"I understand but one," answered the cat, modestly.
"What kind of a trick is it?" asked the fox.
"When the dogs are chasing me, I can jump into a tree and save myself."
"Is that all?" said the fox. "I am master of a hundred tricks, and in addition to that I have a sackful of cunning. I feel sorry for you. Come with me, and I will teach you how one escapes from the dogs."
Just then a hunter came by with four dogs. The cat jumped nimbly up a tree, and sat down at its top, where the branches and foliage completely hid her.
"Untie your sack, Mr. Fox, untie your sack," the cat shouted to him, but the dogs had already seized him, and were holding him fast.
"Oh, Mr. Fox," shouted the cat. "You and your hundred tricks are left in the lurch. If you been able to climb like I can, you would not have lost your life."
一只猫在森林里遇到一只狐狸,心想:“他又聪明,又丰富,挺受人尊重的。”於是它很友好地和狐狸打招呼:“日安,尊敬的狐狸先生,您好吗?这些日子挺艰难的,您过得怎么样?”
狐狸傲慢地将猫从头到脚地打量了一番,半天拿不定主意是不是该和它说话。最后它说:“哦,你这个倒霉的长着鬍子、满身花纹的傻瓜、饥肠辘辘地追赶老鼠的.傢伙,你会啥?有甚么资格问我过得怎么样?你都学了点甚么本事?”
“我只有一种本领。”猫谦虚地说。
“甚么本领?”狐狸问。
“有人追我的时候,我会爬到树上去藏起来保护自己。”
“就这本事?”狐狸不屑地说,“我掌握了上百种本领,而且还有满口袋计谋。我真觉得你可怜,跟着我吧,我教你怎么从追捕中逃生。”
就在这时,猎人带着四条狗走近了。猫敏捷地窜到一棵树上,在树顶上蹲伏下来,茂密的树叶把它遮挡得严严实实。
“快打开你的计谋口袋,狐狸先生,快打开呀!”猫冲着狐狸喊道。可是猎狗已经将狐狸扑倒咬住了。“哎呀,狐狸先生,”猫喊道,“你的千百种本领就这么给扔掉了!假如你能像我一样爬树就不至於丢了性命了!”
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